Privacy policy

Legal Policy

 SOPHIE BENEL

 Website www.sophiebenel.com is developed and edited by the company N&H BENEL SAS.

 The products bought on this Website are sold through the company N&H BENEL SAS, a company with a capital of €5000. It is registered in the Paris Trade and Companies Register under the number 852 471 945, and its head office is located at 30 rue Pierre Dupont, 95240 Cormeilles en Parisis.

 Credits : All rights of reproduction or quotation reserved to N&H BENEL SAS

Hébergement :
According to the “Computing and Liberties” law of January 6, 1978, you have the right to access, rectify, modify and delete data concerning you.

You can still exercise these rights by sending an email to : contact@sophiebenel.com

Cookies:

 A Cookie is a text file designed to be saved on a terminal when a Service is viewed via an Internet browser. Cookies allow their Senders to recognize a given terminal, during the Cookie validity period, whenever it accesses digital content containing Cookies from the same Sender. Users are hereby informed that when they connect to the Website or Applications, or when they use associated Services, Cookies are installed to help Services operate correctly on their receiving terminal (computer, tablet, smartphone, etc.) or on their browser, subject to User Cookie preferences, which may be modified at any time.

Refusing cookies :

 Users are hereby informed that if they refuse to have Cookies saved on their terminal or browser, or if they delete any saved Cookies, their browsing experience on the Website or Application may be limited. This may also be the case when the Publisher or one of its service providers is unable to recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to have connected to the Internet. In this event, the Publisher declines all responsibility for the consequences associated with poor operation of Services resulting from Users refusing Cookies, the Publisher being unable to save or view the Cookies required for their operation due to User preferences.

Browser settings:

Users can configure their browser to save Cookies on the terminal, or to refuse them, either at all times or depending on the Sender. Users can also configure their browser to ask them whether to accept or refuse Cookies before they are saved on their terminal. Managing Cookies and User preferences differs between browsers. The procedure is described in the browser help menu, which explains how to edit Cookie preferences:

• Internet Explorer™
• Safari™
• Chrome™
• Firefox™
• Opera™

Users may set or edit their Cookie preferences at any time.

Personal Data :

 Informations provided.

In order to place an order on our website, create a customer account, contact us or subscribe to our newsletter and other marketing activities, in general you provide us with the following data:
- Identity and contact details: your first name, surname, the language in which and country from which you are contacting us, as well as your email address, postal address, delivery address and telephone number.
- Bank and payment details: your bank details (please note that all payment transactions are encrypted by the receiving bank. We do not store card numbers), information about your purchases, orders, returns etc.
- Log-in, geolocation and browsing data
- Profile - if you open a customer account, you create a profile and log in each time you visit our website. In this case, data, including your customer username and password, recent purchases or preferences, will be saved.
- Personal preferences: this includes your wish list and marketing and cookie preferences.
- Additional personal data
- You may also provide us with other personal information such as your date of birth, gender etc. We alone collect and store this additional data and use it in our analyses to improve our services.

When we ask you to enter your personal data to access a feature, certain fields are mandatory as we require this data in order to grant you access to this feature (e.g. to deliver a parcel we need your postal address).
It is important that the personal data shared about you is correct and kept up-to-date. Please inform us of any change in such details.
We do not store any sensitive personal data and, as our website is not intended for children, we do not store any data regarding children.

Use of Personal Data :

 Depending on the type of data we have access to about you, we may process it for the following purposes:
- To manage your registration as a website user: if you wish to use our services, we need to process your data in order to identify you as a website user and allow you to access the various features and personalised services. You can delete your account at any time by contacting us.
- To enter into a purchase agreement with you: your data is used to keep you updated regarding the status of your order, to prepare your order, accept your payment, give you access to aftersales services or refund your order. It also allows us to inform you of any fraud against you or us during the purchase process. If we consider the action as fraudulent, this processing may allow us to block the transaction.
- To respond to requests sent to customer services : contact@sophiebenel.com
- To improve our services: when using our website, you are informed that we process your browsing and purchase data for analytical and statistical purposes. This data allows us to better understand the way in which you use our website, in order to improve the user-friendliness and quality of our services.
- For marketing purposes: if you have subscribed to our Newsletter, we process your data in order to manage your subscription and send you relevant information via email or SMS, based on the preferences you indicated. We can also contact you via push notifications if you have subscribed to this service. We need your consent for all direct marketing. You can also cancel your subscription for our communications at any time (for example to unsubscribe from the newsletter, simply click on the button “Click here to unsubscribe” found at the bottom of all of our newsletters and confirm cancellation of your subscription). If you agree to receive direct marketing content, whether via our newsletter or push notifications, we may use the information you have provided for the following purposes:
- To share information about our events, products, services or on-going offers
- To make recommendations about certain products or services which may interest you
- For market research, in order to better understand your expectations concerning our products and the services proposed by our website.

 Unsubscribe to the newsletter :

To unsubscribe to the newsletter, you can find a link at the bottom of the page of the 1st promotional Newsletter email received. The unsubscribe link will not be visible in the confirmation email when subscribing to the newsletter. Do not hesitate to consult your spam if you are in doubt of not receiving these emails.